Cookie Policy

The cookie policy is made available by ALKE TOTAL CONFORT SRL defined as service provider defined in these terms and conditions as the site of supply.


What is a cookie?

A cookie is a piece of data or text that a website has or stores on the computer, mobile terminal or other equipment of a user accessing the website. They allow comparison and understanding of the way visitors navigate our web page, so we can improve the navigation process.

Their purpose on our site is to know the performance of the site, or to analyze the visitors, allowing us to improve their structure and content, excluding the personal identification of the user.

We use two types of Cookies: per session and fixed. Those per session are temporary files that remain in the user's terminal until the end of the session or the closing of the web browser. The fixed ones remain on the user's terminal for the period declared in the browser or until they are manually deleted by the user.

The service provider maintains full control over the data collected through session and fixed cookies. The provider site will display cookies on the following browsers: Firefox, Internet Explorer, Chrome, Safari, Opera.


Cookies in social media and online advertising

The service provider is present on several social media sites. The service provider's website does not send cookies by displaying links to our social channels when you browse our website.

You can follow the links on our pages for example Facebook, Twitter, Instagram, Google +, LinkedIn and Pinterest, each social network having its own methods of requesting acceptance to place cookies over which we have no control. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube until you agree to YouTube cookies.

Similarly, by accessing the exemplified social media pages Facebook, Twitter, Instagram, Google +, LinkedIn and Pinterest on our site, you will be redirected to the social media pages that have their own control policies and privacy policies on which we have no control.

In the case of active online advertising campaigns, your acceptance is declared by the confirmed option in the browser, with the possibility of displaying advertising banners according to your preferences. The use of personal data will only be done with your explicit consent.


Precautionary measures

The expiration time of the cookie is according to the expiration date declared in the browser. The cookie used by our site is used to collect data regarding the IP address, location, country, region, city, date of visit to our site, the page accessed at that moment by the visitor, the URL of the page accessed at that time moment by the visitor, links to an external domain that was accessed, the screen resolution of the user's device or searches on the site.

To improve your experience on our site, we use anonymous aggregated traffic analysis systems, to secure the provider site and to obtain marketing statistics and visitor activity on the site.

Accepting the cookie will collect data related to:

  • IP addresses
  • Location: country, region, city, latitude and longitude coordinates (Geolocation)
  • Date and time of displaying the cookie message (or of visiting the website)
  • The title of the page accessed at that moment
  • URL of the page accessed at that moment
  • URL of the most accessed page
  • Resolution of the device (computer, mobile terminal or other equipment of a user) from which the website is accessed
  • Time and location depending on the region where the site is accessed
  • Files that are accessed or downloaded
  • Links to an external domain that was accessed through a link
  • Page loading speed
  • Language used by the browser from which the site was accessed
  • Browser version
  • Plugins of the browser version accessed (PDF, Flash, Java,...)
  • Language of the accessed page
  • Different campaigns / offers accessed
  • Accessed events
  • Searches on the site
  • Date and time of the first visit to the website or page
  • Date and time of visiting the page before accessing the site
  • The number of accesses of each visitor to the site


Do you want to stop receiving cookies?

If you no longer wish to receive cookies, by opting out of being tracked by the website, you can configure your Internet browser to delete them from your computer's hard drive or to notify you in when they will be reinstalled.

All modern browsers (Firefox, Internet Explorer, Chrome, Safari, Opera) offer the possibility to change cookie settings.

These settings are usually found in the "options" menu or in the "preferences" menu of each one

browser. If you disable the saving of cookies or use the Private / Incognito mode that most browsers are equipped with, all the systems we use, internal or third-party, will take these options into account, with the possibility that some facilities offered to you as a user may not work correct.

If you completely disable cookies in the browser, there is a possibility that we will still collect some generic data of the work session to have a high level of security, but this data will not be processed as marketing data.